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Support

We know that customers think automatisation is too complicated and we want your experience to be as easy as possible. Sure, we all want the ease of everything functioning as planned at the later stages, but the implementation process is the one that scares off most medium and small companies. There is just too much complication and details.

Well, here is some good news for you!

Our clients can rely on us at any stage. From pre-order and demo stage up until client support, we are here for you. Actually we have 2 support teams solving program questions as well as providing technological help for our customers.

MSA customer support is entitled for consulting services for the production technology specialists at customers' sight.

MSA technical support - the team dedicated to solving difficulties and bugs with user experience of our platform. They are solving connection issues with other software that our customers are using.

We care about your company at every stage of your journey to become the MSA client. At every stage you can count on our support.

 

Pre-order support and demo

In the beginning our clients have problems on production they want to solve. MSA customer support team gets in contact with you in order to see which parts of our software will actually fit your tasks. They consult on the status of the current production organization and assist in understanding how MSA is functioning.

What can you expect at this stage?

  • The presentation with the stream similar to your industry
  • Demo Access
  • MSA support team can schedule an introduction hour to show you how the demo is functioning

 

Right after you order

Right after your decision to trust the MSA platform you will have a member of the MSA technical support team assigned to you. Dedicated to making your goals ours as well.

What can you expect?

  • Every client receives 10 working hour credits for technical support
  • MSA support team will help you to create your first production stream
  • MSA has standard reports and you will get help with adopting them to your company needs

 

Customer support

Our platform is that place where you receive the support at any time. We include plenty of operational support into all of our subscriptions. When your company is already a client you will receive the operational support for any task. Our clients aim at continuous growth and when you grow MSA platform will transform along in your journey.

What can you expect?

  • New solutions to your new challenges
  • If you have a new team member we will welcome him with short MSA platform introduction
  • Something is not working properly? We will get it fixed.

Looks great? Fill in this contact form below and see for yourself.

Contact sales

 

What can you expect?

  • Brief conversation to discuss the current state of affairs and key needs.
  • Live demonstration of the MSA platform.
  • Answers to all your questions to make sure you have all the information you need.
  • No commitment whatsoever.
Fill this form to request a demo or contact sales

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Do you know what is happening across your production hall?

Learn how MSA can help you track order stage, operation time, machine and employee yield in for entire production stream.

  • More predictable delivery times
  • Real-time cost tracking in one click
  • Increased output for up to 40%
  • Change easily your operations at any market fluctuation
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